Order Cancellation Policy

This Order Cancellation Policy explains the conditions under which users may cancel an order, the process for requesting cancellation, and the related refund procedure.

1. Order Cancellation Conditions

Orders may be eligible for cancellation if:

• The request is made within 48 hours of placing the order and the order has not yet been shipped.

• Orders submitted after 48 hours, or already dispatched, cannot be cancelled directly; in such cases, users may wait for delivery and initiate a return following the Return and Exchange Policy.

Each request is reviewed individually and in line with operational constraints.

2. How to Request a Cancellation

To submit a cancellation request:

1. Contact our customer support team via email or phone, providing your order number and payment details.

2. The support team will review your request and notify you promptly once the cancellation is accepted, including any relevant instructions regarding the refund.

3. Refund Procedure

Refunds for cancelled orders will be issued to the same card used for payment (Visa or MasterCard).

• Estimated time for funds to appear: 10–15 business days, depending on the card issuer’s processing speed.

• If a refund does not appear within this timeframe, users are encouraged to contact support for follow-up.

For more details, users may refer to the Refund Policy.

4. Responsibility Statement

To clarify responsibilities:

• Users should ensure that order information, such as delivery address and contact details, is accurate.

• Once an order has entered the shipping process, changes or cancellations may be limited by logistics constraints.

• The store is not liable for delays or issues arising from third-party carriers or incomplete information.

This helps maintain clarity without placing unnecessary responsibility on the user.

5. Contact Information

For any questions regarding order cancellations:

Address: 134 Estates St, Livermore, CA 94550-3302, US
Phone: +1 (747) 345-8057
Email: globalhelp@woodnestle.com

Business Hours (Australian Time):
Monday to Saturday
08:00 – 11:30
14:00 – 17:30