This Shipping Policy explains how orders are processed and delivered for woodnestle customers in Australia. It provides details about shipping fees, processing times, carriers, and tracking.
We deliver throughout Australia only.
Orders to locations outside Australia are not currently supported.
Orders over AUD 99.99 qualify for free shipping.
Orders under AUD 99.99 incur a AUD 5.99 shipping fee.
Shipping fees are calculated at checkout and included in the total amount.
Orders placed before 17:30 (Australian Time) on a business day are processed the same day.
Orders placed after 17:30 or on non-business days are processed the next business day.
Processing time is typically 1–3 business days before an order is dispatched.
After dispatch, delivery typically takes 5–10 business days, depending on your location and the chosen carrier.
Delivery times are estimates and may vary due to carrier schedules, weather, or unforeseen circumstances.
Commonly used carriers in Australia include:
Australia Post
Toll
CouriersPlease
Actual carrier may vary depending on location and shipping method.
Once your order is shipped, you will receive an email with your order number, payment confirmation, and carrier information.
You can also track your order on the website using the Order Tracking page by entering your email or phone number along with the order number.
Users are responsible for providing accurate delivery information.
woodnestle is not liable for delays, damage, or loss caused by third-party carriers.
Changes or cancellations after dispatch are subject to carrier policies and availability.
Certain deliveries may require a signature upon receipt.
If no one is available to sign, the carrier may leave a notice or attempt redelivery.
Users are responsible for following the carrier’s instructions for successful delivery.
For questions about shipping or tracking your order:
Address: 134 Estates St, Livermore, CA 94550-3302, US
Phone: +1 (747) 345-8057
Email: globalhelp@woodnestle.com
Business Hours (Australian Time):Monday to Saturday 08:00 – 11:30-14:00 – 17:30
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