This Refund Policy explains the conditions under which refunds may be requested, the process for handling refund requests, and related timelines. Users are encouraged to review this policy carefully to understand their options.
Refunds may be considered in the following situations:
Order cancellation requests that are approved (see Order Cancellation Policy)
Return requests that meet the criteria outlined in the Return and Exchange Policy
Items found to be defective, damaged during transit, or significantly different from the description
Any other circumstances where the request aligns with the store’s assessment and policy guidelines
Each case is reviewed individually to determine eligibility.
Refunds are processed using the original payment method used at checkout, typically to a Visa or MasterCard account.
Estimated time for funds to appear in your account may vary depending on the card issuer. Refunds are generally processed within 3–7 business days, though delays may occur due to banking procedures.
If a refund does not appear within this timeframe, users are advised to contact support for assistance.
In some instances, refunds may require additional verification or clarification.
This could involve confirming order details, reviewing returned items, or investigating reported issues.
Any discrepancies or delays are addressed on a case-by-case basis.
To clarify responsibilities:
Users are encouraged to inspect items upon receipt and report issues promptly.
Once items are dispatched, logistics delays or carrier-related incidents are generally outside the store’s direct control.
Accuracy of shipping information provided by the user can affect the refund process.
These points help manage expectations without imposing undue responsibility on the user.
For questions regarding refunds, please reach out using the details below:
Address: 134 Estates St, Livermore, CA 94550-3302, US
Phone: +1 (747) 345-8057
Email: globalhelp@woodnestle.com
Business Hours (Australian Time):Monday to Saturday 08:00 – 11:30-14:00 – 17:30
loading
